We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.
When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.
Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.
All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
Non-Refundable Return Policy and Terms & Conditions:
Personal Training / Online Training-
Thank you for choosing Naturally Driven Fitness LLC for your personal training or online training needs. We're committed to providing you with exceptional services to support your fitness journey. As such, we request that you carefully review and acknowledge the following terms and conditions:
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No Refunds: Due to the nature of electronic products and the individual commitment required to follow the prescribed training plans accurately, we do not offer refunds for our personal training or online training services.
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Commitment to Program: By purchasing our personal training or online training services, you acknowledge and commit to following the prescribed plans, exercises, nutrition guidance, and any additional recommendations provided by our team of experts.
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Client Responsibility: It is the client's responsibility to adhere to the prescribed training plan accurately and consistently. Results may vary based on individual efforts, commitment, and adherence to the program.
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Service Modifications: We reserve the right to modify or adjust the training plans, schedules, or services offered based on individual needs or circumstances. Any modifications will be communicated and agreed upon with the client.
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Communication and Feedback: Open communication between the client and our team is vital for a successful training experience. Clients are encouraged to provide feedback, raise concerns, or seek clarification regarding the training program.
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Intellectual Property: All training materials, plans, and resources provided by Naturally Driven Fitness LLC are protected under intellectual property rights and are for the client's personal use only. Redistribution or sharing of these materials is strictly prohibited.
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Termination of Services: Naturally Driven Fitness LLC reserves the right to terminate services if the client engages in inappropriate behavior, fails to comply with the terms and conditions, or breaches the agreement.
At Naturally Driven Fitness, we are committed to your health and fitness journey. To ensure accountability and maintain the quality of our services, we have established the following billing agreement and cancellation policy, Terms & Conditions, Recurring Credit Card Payment Authorization,Personal Liability Waiver and Release of Claims:
1. Session Cancellation Policy:
- All training sessions require a minimum 24-hour notice for cancellation or rescheduling. Failure to provide sufficient notice will result in forfeiture of the session from your package.
2. Use-It-or-Lose-It Policy:
- If you have a set number of sessions per month (e.g., 8 sessions), these sessions must be used within the billing period. Unused sessions do not carry over to the next month.
3. Monthly Billing:
- Every client will be billed on a monthly basis, regardless of whether all sessions have been used. This ensures accountability and commitment to achieving your fitness goals by attending your scheduled sessions.
4. Billing Schedule Options:
- Clients have the option to choose a weekly, biweekly, or monthly billing schedule based on their preference and convenience.
5. Credit Card Service Fee:
- There will be a service fee of 3.5% added to your billing amount for any credit card transactions. This fee covers processing costs associated with credit card payments.
6. - Billing Dates:
- Billing will occur either on the 1st or the 15th of the month, depending on when you choose to start your training with us.
- If you begin your training in between these dates, you will be billed a prorated amount for the initial period and then moving forward you will be billed the full amount based on the package you select.
- $100 Deposit for Health Assessment:
- Commitment Assurance: A $100 deposit is required for the hour-long health assessment to ensure that you are serious about your fitness journey.
- Deductible Deposit: This deposit will be deducted from your first month's payment of any package you choose during the in-person consultation.
- Package Selection: The deposit serves as a commitment to both your health goals and our time, reinforcing the importance of this initial step in your fitness program.
Purpose and Commitment:
- Our billing policies are designed to hold both parties accountable: you, for attending your committed sessions, and us, for delivering quality training and support. This structure ensures fairness and encourages consistency in your fitness routine.
Exception Policies: Sick, Emergency, and Vacation
At Naturally Driven Fitness, we understand that life can be unpredictable. While we uphold high standards of excellence and commitment, we also recognize the need for flexibility in cases of illness, emergencies, or planned vacations. Our policies ensure fairness while maintaining our commitment to your health and fitness journey.
Sick Policy
- Notification: If you are unwell and unable to attend your session, please notify us as soon as possible, ideally within 24 hours of your scheduled session.
- Rescheduling: One sick day per month can be rescheduled without penalty, provided we receive timely notification.
- Extended Illness: In cases of extended illness (more than one week), please provide a doctor’s note, and we will work with you to reschedule missed sessions or adjust your package accordingly.
Emergency Policy
- Notification: In the event of a personal or family emergency, please inform us at your earliest convenience.
- Rescheduling: Emergency cancellations will be handled on a case-by-case basis, allowing for rescheduling of missed sessions without penalty, depending on the nature and duration of the emergency.
- Documentation: Depending on the situation, we may request documentation to support the need for an emergency cancellation.
Vacation Policy
- Notification: Please provide at least two weeks’ notice for any planned vacations to allow for appropriate scheduling adjustments.
- Session Adjustments: Vacation periods will not count towards your session quota. We will prorate your billing for the month or offer make-up sessions before or after your vacation.
- Maximum Duration: For vacations exceeding two weeks, we will pause your package and resume billing upon your return, ensuring you do not lose any sessions.
Maintaining Standards of Excellence
- Commitment to Health: Our policies are designed to support your health and well-being while accommodating life's unexpected events.
- Fairness and Flexibility: We strive to balance flexibility with accountability, ensuring that both you and our trainers are committed to the fitness journey.
- Communication: Open and timely communication is essential. Keeping us informed helps us to manage your training schedule effectively and ensures that you continue to make progress toward your goals.
By adhering to these policies, we can maintain the highest standards of excellence while supporting you through life’s challenges. Thank you for your understanding and cooperation.
Recurring Credit Card Payment Authorization
By signing this authorization, you consent to recurring charges to your credit card account. The specified amount will be billed to you at regular intervals. A receipt will be issued for each transaction, and the charge will be reflected on your credit card statement. You acknowledge that prior notification will not be given unless there are changes to the payment date or amount, in which case you will receive notice from us at least 10 days before the payment is deducted.
I acknowledge that this authorization will remain valid until I revoke it in writing. I agree to inform Naturally Driven Fitness promptly in writing of any modifications to my account details or the termination of this authorization, providing at least a 15-day notice prior to the next billing date. Failure to give notice will result in a charge of 50% of the agreed upon monthly amount for personal training. For instance, if the monthly package fee for personal training is six hundred and fifty dollars, a charge of three hundred and twenty five dollars will be incurred for failing to notify Naturally Driven Fitness of the intention to cancel. In the event that the specified payment dates fall on a weekend or holiday, I understand that the payments may be processed on the next business day. I acknowledge that Credit Card transactions initiated to my account must adhere to U.S. law provisions. I confirm that I am an authorized user of the Credit Card provided and will not dispute the scheduled transactions, as long as they align with the terms outlined in this authorization.
Personal Liability Waiver and Release of Claims
Naturally Driven Fitness
This Personal Liability Waiver and Release of Claims ("Waiver") is entered into by and between the undersigned individual ("Client") and Naturally Driven Fitness, LLC, including its owners, trainers, employees, agents, representatives, successors, and assigns (collectively, "Naturally Driven Fitness"). By signing this Waiver, the Client acknowledges and agrees to the following terms and conditions.
1.Assumption of Risk
The Client acknowledges that participation in physical exercise, fitness training, and other activities offered by Naturally Driven Fitness involves inherent risks, including but not limited to, the risk of injury, illness, or death. The Client voluntarily assumes all risks associated with participation in these activities.
2.Release of Liability
To the fullest extent permitted by law, the Client, on behalf of themselves, their heirs, executors, administrators, and assigns, hereby releases, discharges, and holds harmless Naturally Driven Fitness from any and all claims, demands, causes of action, or liability for any injury, loss, or damage of any kind arising out of or related to the Client's participation in fitness activities, use of facilities, or use of equipment provided by Naturally Driven Fitness, whether caused by the negligence of Naturally Driven Fitness or otherwise.
3.Indemnification
The Client agrees to indemnify, defend, and hold harmless Naturally Driven Fitness from any and all claims, demands, actions, suits, procedures, costs, expenses, damages, and liabilities, including attorney's fees, brought by any third party as a result of the Client's participation in fitness activities or use of Naturally Driven Fitness's facilities and equipment.
4.Medical Clearance
The Client acknowledges that Naturally Driven Fitness has advised them to obtain a medical clearance from their physician prior to engaging in any fitness activities. The Client represents and warrants that they are in good physical condition and have no medical condition that would prevent their participation in fitness activities.
5.Use of Facilities and Equipment
The Client agrees to use the facilities and equipment provided by Naturally Driven Fitness in a safe and responsible manner. The Client acknowledges that they have been instructed on the proper use of equipment and agree to follow all safety guidelines and instructions provided by Naturally Driven Fitness.
6.Emergency Contact Information
The Client agrees to provide Naturally Driven Fitness with current emergency contact information and authorizes Naturally Driven Fitness to contact the designated person(s) in the event of an emergency.
7. Photography and Media Release
The Client grants Naturally Driven Fitness the right to take photographs and videos of the Client during fitness activities for promotional purposes, including but not limited to, social media, websites, and marketing materials. The Client waives any right to royalties or other compensation arising from or related to the use of these images.
8.Binding Agreement
This Waiver constitutes the entire agreement between the Client and Naturally Driven Fitness and supersedes all prior negotiations, representations, or agreements, whether written or oral. This Waiver may only be amended by a written agreement signed by both parties.
9.Governing Law and Venue
This Waiver shall be governed by and construed in accordance with the laws of the State of Florida. Any disputes arising under or in connection with this Waiver shall be resolved exclusively in the state or federal courts located in Florida.
10.Severability
If any provision of this Waiver is found to be unenforceable or invalid, the remaining provisions shall remain in full force and effect.
Acknowledgment of Understanding
I have read this Waiver and fully understand its terms. I acknowledge that I am giving up substantial rights, including the right to sue. I am signing this Waiver freely and voluntarily, intending it to be a complete and unconditional release of all liability to the greatest extent allowed by law.
The Standard Has Been Set: A Commitment to Transformation
At Naturally Driven Fitness, we uphold a standard of excellence in transforming lives through dedicated health and fitness coaching. Our 90-day interview process ensures that every client is fully committed to achieving their goals and improving their health under our guidance. This process is designed not just to meet expectations, but to exceed them, ensuring mutual commitment and maintaining the integrity of our services.
Our Commitment to You
We are driven by a passion to change lives, not merely to profit. Our approach focuses on tangible results and measurable progress, setting clear benchmarks for success. By embarking on this journey with us, you are committing to a transformative experience that goes beyond fitness – it’s about enhancing your overall well-being.
The 90-Day Interview Process
30 Days: Within the first month, every client is expected to achieve a minimum weight loss of 3lb and be tracking macros and food intake with our app at least 75% of the month (about 22/30 days for a typical 30 day month) This initial milestone establishes a foundation of progress and commitment.
60 Days: By the end of the second month, clients are required to have lost a total of 6 lbs and tracking macros and food intake with our app at 80% of the month 24/30 days for a month with 30 days). This signifies steady progress towards their health and fitness goals.
90 Days: At the culmination of the 90-day period, clients should have achieved a weight loss of at least 9lbs. This translates to an average of 0.75lbs per week, reflecting sustained dedication and adherence to our program. They should also be tracking 87% of their food intake in our app or 26 days out of 30 .
Our Commitment to Excellence
If a client does not meet these milestones, it signals a misalignment with our shared objectives. We believe in holding ourselves accountable to deliver results and empower our clients to achieve their full potential. Therefore, if these standards are not met, we will regrettably be unable to continue our partnership. This ensures that we maintain the highest standards of service and uphold our reputation for transforming lives.
Join Us in the Journey
Together, we will embark on a journey of transformation, where dedication, guidance, and mutual commitment pave the way to a healthier and happier you.
Contact Us:
- For any questions or to set up your billing schedule, please contact us at Info@naturallydrivenfitness.com. We are here to assist you in achieving your fitness goals and look forward to supporting you on your journey.
Agreement and Signature
By signing below, I, [Client's Full Name], hereby acknowledge that I have read, understood, and agree to billing agreement and cancellation policy, Terms & Conditions, Recurring Credit Card Payment Authorization,Personal Liability Waiver and Release of Claims Deposit for health assessment, sick, emergency, and vacation policies. I understand that these terms are legally binding and enforceable under the laws of the State of Florida. I further agree that I will not initiate any chargebacks or legal actions against Naturally Driven Fitness LLC for services rendered under this agreement.
Naturally Driven Fitness LLC
Note: This agreement is binding and enforceable under the laws of the State of Florida.
By proceeding with the purchase of our personal training or online training services, you agree to abide by these terms and conditions outlined above.
For any queries or clarification regarding our policies, please reach out to Info@naturallydrivenfitness.com
Thank you for choosing Naturally Driven Fitness LLC for your fitness journey!
Sincerely,
Naturally Driven Fitness LLC